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SOS

SOS: emergency help abroad

Save this page before you travel: it works offline. Emergency numbers, your nearest embassy and what to do step by step.

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What to do if…

You lost your passport or it was stolen

  1. 1Report it to the local police and get a written report (you will need it).
  2. 2Contact your embassy or consulate. They issue an emergency travel document or a new passport.
  3. 3Bring: police report, a copy or photo of the lost passport, ID photos, any other ID, your travel booking.
  4. 4Tell your airline and, if you had a visa or residence card, the local migration office.
  5. 5Report the passport as lost to your home authorities so it cannot be misused.

You were robbed or your cards were stolen

  1. 1Get to a safe place first. Do not resist an armed robbery.
  2. 2Block your bank cards and phone SIM immediately via your bank’s app or hotline.
  3. 3File a police report. Insurers and banks require it.
  4. 4If you are left without money, your embassy can help arrange a transfer from family.
  5. 5Claim with your travel insurance within its deadline.

You need a doctor or hospital

  1. 1For life-threatening emergencies call the local emergency number now.
  2. 2Call your travel insurer’s 24/7 assistance line. They guarantee payment to hospitals.
  3. 3Keep all receipts and medical reports.
  4. 4Your embassy can give a list of local doctors and contact your family.

You are arrested or detained

  1. 1Stay calm and polite. Do not sign documents you do not understand.
  2. 2Ask the authorities to inform your embassy. You have the right to consular notification under the Vienna Convention.
  3. 3Ask for an interpreter and a lawyer. Your embassy can provide a list of local lawyers.
  4. 4Consular staff cannot get you out of prison, but they can check on your welfare and inform your family.

Natural disaster, unrest or evacuation

  1. 1Follow instructions from local authorities and stay away from the affected area.
  2. 2Tell your family you are safe; keep your phone charged.
  3. 3Register with your country’s traveller registration service if it has one.
  4. 4Follow your embassy’s official channels for evacuation information.

You ran out of money or missed your flight

  1. 1Contact your bank or family for an international transfer (money-transfer services work in most cities).
  2. 2Your embassy can, in emergencies, help with contact to family or a repatriation loan in some countries.
  3. 3Contact the airline about rebooking; travel insurance may cover missed connections.